Bug: Account-Specific Connection Error Since May 12th
Bug #3534
Account-Specific Connection Error Since May 12th
| Status: | Open |
| Priority: |
High |
| Added by: |
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| Assigned to: |
Unassigned
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| Due date: | |
| Reported for: |
9.6.2
Auto
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| Actual Result: |
Connection with host could not be established
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| Expected Result: |
To successfully connect to the game servers and enter the main menu
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| Severity: |
Blocker
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| Reproducibility: |
Always
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| Platform: |
Steam
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| Additional Notes & Comments: |
Not set
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Steps to Reproduce
No steps to reproduce
Explanation
Hello BHVR Support Team,
I am writing to report a persistent connection issue with my account. Since yesterday, May 12th, I have been unable to join any matches. I constantly receive the error message: "Connection with host could not be established. Please try again."
I have already performed the following troubleshooting steps:
Restarted my router and PC.
Verified the integrity of game files on Steam.
Cleared Steam download cache and synchronized my system clock.
Crucially: I tested the game using a different Steam account on the same PC and network, and it works perfectly.
This confirms the issue is specific to my main account and not my local files or internet connection. My account was previously under a temporary restriction that was scheduled to end on May 12th, and I suspect there might be a synchronization error on the server side preventing me from connecting.
Account Details:
In-game Name: [lujain/jeen]
Platform: Steam
Could you please look into my account status and fix this synchronization error?
Thank you for your help.
Best regards,
Lujain
